Refund & Return Policy
At Saraswati Auto Parts, customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.
📦 Return Eligibility
Customers may request a return if the product received is damaged, defective, incorrectly delivered, or significantly different from the product ordered. Return requests must be submitted within 7 days of delivery.
✅ Return Conditions
Returned products must be unused, uninstalled, and in their original packaging. All labels, accessories, manuals, and invoices must be included with the return.
❌ Non-Returnable Products
Products that have been installed, used, modified, damaged by improper handling, specially ordered items, and certain electrical or electronic parts may not be eligible for return.
🔧 Vehicle Fitment Responsibility
Customers are responsible for verifying compatibility before placing an order. We strongly recommend checking vehicle details, OEM numbers, and part numbers, or contacting our support team for assistance before purchasing.
📸 Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photographs of the product and packaging for verification.
💰 Refund Process
Once the returned product is received and inspected, approved refunds will be processed to the original payment method. Refunds are generally completed within 5–10 business days.
🚚 Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an error on our part, such as incorrect or defective products supplied by us.
🛒 Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation requests may be treated under the standard return process.
🏢 Business Information
Saraswati Auto Parts
2720, Lothian Road,
Kashmere Gate,
Delhi – 110006, India
📞 Contact Us
Phone:
+91 99999 90060
Email:
info@saraswatiautoparts.com
Website:
https://saraswatiautoparts.com
Refund & Return Policy
Last Updated: June 2026
At Saraswati Auto Parts, customer satisfaction is important to us. We strive to supply genuine and high-quality automotive parts. Please read our refund and return policy carefully before placing an order.
1. Return Eligibility
Customers may request a return if:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product received does not match the order placed.
- The product has a manufacturing defect.
To be eligible for a return:
- The request must be made within 7 days of delivery.
- The product must be unused and in its original packaging.
- All labels, tags, accessories, manuals, and invoices must be included.
- Products showing signs of installation, use, modification, or damage caused by the customer are not eligible for return.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Products damaged due to improper installation.
- Products ordered incorrectly by the customer.
- Electrical and electronic components once installed.
- Special-order or non-stock items.
- Products returned without original packaging.
3. Return Request Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for return.
- Attach photographs showing the issue (if applicable).
- Wait for return authorization before shipping any item.
Unauthorized returns may not be accepted.
4. Refund Process
Once the returned product is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds are generally processed within 5–10 business days.
- Depending on your bank or payment provider, additional processing time may apply.
5. Order Cancellation
Orders may be cancelled before shipment.
If an order has already been shipped, it will be treated under the standard return process after delivery.
6. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error.
- Return shipping costs may be borne by the customer unless the incorrect or defective product was supplied by us.
7. Fitment Responsibility
Customers are responsible for verifying vehicle compatibility before placing an order.
We strongly recommend confirming fitment using:
- Vehicle details
- OEM numbers
- Part numbers
- Our fitment assistance service
Returns due to incorrect customer selection may be subject to approval and restocking charges.
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery.
- Include photographs of the package and products received.
Failure to report within this period may affect claim eligibility.
9. Contact Us
For returns, refunds, or order-related concerns:
Saraswati Auto Parts
Website: https://saraswatiautoparts.com
Email: info@saraswatiautoparts.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
